Posts

Delighting customers is old news but astounding them isn't!

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In UK supermarket price wars - has truth become the first casualty?

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Upto 800,000% interest rate from banks in UK

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Revenue-earning-units or customers!

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Talking shop at PwC

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Pre-brain defence, or simply smart communications?

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Big thinking, Big audiences - Westfield's Big breakfast seminars!

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I love Tommy Hilfiger - but don't look at these pictures!

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World class cricket, world class retailing...

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Honest bank. Wake-up: smell the coffee!

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"...a fine piece of Emotional Precision skillfully harnessing the power of social networking ensuring Tienda Inglesa is 'being chosen' in Uruguay!

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Gallic charm in a financial world

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Now choose 'The art of being chosen' instantly as an e-book

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Australia's retailers invited to wake-up to Westfield's breakfast seminars

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The complaint sandwich

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Big thinking at the BIG lottery fund

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Airport Retail - the nonsense

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Retail Industry Fellow - Deakin University Graduate School of Business

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World study tour

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International Retail Banking Council

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Leadership: Defining the future

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Interesting dilemma

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Non-retail retailers

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New thinking in New Zealand

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Nice to be recognised by an authority!

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Anthropologie's speaking garden - what kind of story is that?

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Design excellence in the heart of Mumbai

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A great endorsement from another retailing legend

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Retail banks and retailers - shared customer ambitions, opposing ideologies

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The BIG Lottery Fund

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